Terms of Service
Last Updated: July 25, 2026
1. Acceptance of Terms
By accessing or using the website and services of Rusty's Towing Service Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
These Terms constitute a legally binding agreement between you and Rusty's Towing Service Inc. regarding your use of our website and towing/roadside assistance services.
2. Description of Service
Rusty's Towing Service Inc. provides towing and roadside assistance services, including but not limited to:
- Emergency towing services for cars, trucks, and commercial vehicles
- Vehicle towing and transport
- Roadside assistance including jump starts, tire changes, and fuel delivery
- Vehicle recovery services
- Long-distance vehicle transport
Our services are available 24/7 for emergency calls. Standard office hours may apply for non-emergency inquiries and scheduling.
3. Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have the legal authority to request services for the vehicle in question
- Provide accurate and complete information when requesting services
- Have the ability to pay for services rendered or have authorization from the responsible party
By requesting our services, you represent and warrant that you meet these eligibility requirements.
4. User Responsibilities
When using our services, you agree to:
- Provide accurate information about your location, vehicle, and situation
- Ensure the area is safe for our operators to perform their work
- Disclose any relevant information about the vehicle's condition that may affect towing
- Pay for services in accordance with our pricing and payment terms
- Follow reasonable instructions from our operators
- Treat our employees and operators with respect
5. Prohibited Uses
You may not use our website or services:
- For any unlawful purpose or in violation of any laws
- To provide false information or make fraudulent requests
- To tow or transport vehicles without proper authorization
- To interfere with or disrupt our operations
- To harass, abuse, or threaten our employees or operators
- For any purpose that is harmful to us or third parties
6. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Rusty's Towing Service Inc. or its content suppliers and is protected by intellectual property laws.
You may not:
- Copy, modify, or distribute any content from our website without our prior written consent
- Use our trademarks, logos, or branding without permission
- Create derivative works based on our content
- Use our content for commercial purposes
7. Service Pricing and Payment
Pricing for our services may vary based on factors including but not limited to:
- Type of service required
- Vehicle type and size
- Distance of tow
- Time of day (emergency/after-hours premiums may apply)
- Location and accessibility
We will provide pricing information upon request. Payment is due upon completion of service unless other arrangements have been made. We accept cash and major credit cards.
8. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- IMPLIED WARRANTIES OF MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
We do not guarantee that our services will meet all your expectations or that our website will be uninterrupted, timely, secure, or error-free.
While we strive to provide professional service, we cannot guarantee specific results from our towing or roadside assistance services. Vehicle conditions, circumstances, and external factors may affect service outcomes.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUSTY'S TOWING SERVICE INC. SHALL NOT BE LIABLE FOR:
- ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES
- DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE OUR SERVICES
- DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR DATA
Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.
10. Third-Party Services and Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these third parties.
We may work with third-party towing partners or service providers to fulfill service requests in certain areas. These third parties operate independently and have their own terms and conditions.
11. Indemnification
You agree to indemnify, defend, and hold harmless Rusty's Towing Service Inc. and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:
- Your use of our website or services
- Your violation of these Terms
- Your violation of any third-party rights
- Any false or misleading information you provide
12. Termination
We reserve the right to refuse service or terminate our agreement with you at any time for any reason, including but not limited to:
- Violation of these Terms
- Abusive or threatening behavior toward our employees
- Non-payment for services
- Fraudulent requests or false information
Upon termination, you remain responsible for payment for any services already rendered.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.
Any disputes arising from these Terms or our services shall be resolved in the state or federal courts located in Franklin County, Ohio, and you consent to the personal jurisdiction of these courts.
14. Dispute Resolution
We encourage you to contact us first to resolve any concerns about our services. If we cannot resolve a dispute informally, either party may pursue legal remedies in accordance with these Terms.
15. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Rusty's Towing Service Inc. regarding your use of our website and services.
18. Contact Information
If you have questions about these Terms, please contact us: