Accessibility Statement

Introduction

Rusty's Towing Service Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Accessibility Commitment

We believe that everyone should have equal access to information and services. Our commitment includes:

• Maintaining an accessible website that can be used by all visitors, regardless of ability
• Following established accessibility guidelines and best practices
• Regularly testing our website for accessibility issues
• Providing alternative ways to access our services when needed
• Responding promptly to accessibility concerns

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

The guidelines have three levels of accessibility (A, AA, and AAA). We have chosen Level AA as the target for our website.

Technical Measures

We have implemented the following technical measures to improve accessibility:

Semantic HTML

• Proper use of HTML heading structure (h1-h6) for content organization
• Appropriate use of landmarks for easy navigation
• Lists properly marked up for screen readers

Images and Media

• All images include descriptive alternative text (alt attributes)
• Decorative images are marked appropriately to be hidden from screen readers
• Images are sized proportionally and do not overflow containers

Color and Contrast

• Text has sufficient contrast against its background (minimum 4.5:1 ratio)
• Color is not the only method used to convey information
• Links are distinguishable from surrounding text

Navigation

• Consistent navigation across all pages
• Skip links to bypass repetitive content
• Clear and descriptive link text
• Keyboard-accessible navigation menu

Forms

• All form fields have associated labels
• Required fields are clearly indicated
• Error messages are clear and associated with form fields
• Forms can be completed using keyboard only

Keyboard Accessibility

• All interactive elements are accessible via keyboard
• Focus indicators are visible and clear
• Logical tab order throughout pages
• No keyboard traps exist on any page

Responsive Design

• Website adapts to different screen sizes and devices
• Content remains readable at 200% zoom
• Text can be resized without breaking layout

Assistive Technology Compatibility

We aim to ensure our website is compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Third-Party Content

Our website contains third-party content, such as Google Maps for location display. While we select accessible third-party services, we cannot guarantee their accessibility. If you experience issues with third-party content, please contact us.

Ongoing Efforts

We are committed to ongoing accessibility improvement:

• Regular accessibility audits and testing
• Training for content creators on accessibility best practices
• Monitoring for accessibility issues
• Staying informed about accessibility standards and updates

Alternative Access Methods

If you are unable to use our website, you can access our services through alternative means:

• Phone: +1 (562) 212-1268 (24/7 for emergencies)
• Email: contact@rustystowingservice.org
• In person at: 4845 Obetz Reese Rd, Columbus, OH 43207

Our team is happy to assist you with any service requests or information needs.

Feedback and Contact

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

We try to respond to accessibility feedback within 2 business days and propose a solution within 10 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with the appropriate regulatory authority.

Date

This statement was last updated on July 25, 2026.