Privacy Policy

Introduction

Rusty's Towing Service Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or request our towing and roadside assistance services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request towing or roadside assistance services
• Fill out forms on our website
• Contact us by phone, email, or through our website
• Subscribe to our communications

This information may include:

• Full name
• Phone number
• Email address
• Physical address or location
• Vehicle information (make, model, year, type)
• Service request details
• Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website address
• Device identifiers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.

Why We Collect Your Data

We collect and use your information for the following purposes:

• To Provide Services: To respond to your requests, dispatch towing or roadside assistance, and complete service transactions.
• To Communicate: To contact you about your service requests, provide updates, and respond to inquiries.
• To Process Payments: To bill for services rendered and process payments.
• To Improve Our Services: To analyze usage patterns and improve our website and services.
• To Ensure Safety: To maintain records for safety and quality assurance purposes.
• Legal Compliance: To comply with legal obligations and respond to lawful requests.

Who Has Access to Your Information

We limit access to your personal information to the following categories:

• Our Employees: Staff members who need access to perform their job duties, such as dispatchers, drivers, and customer service representatives.
• Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, hosting providers, and analytics services.
• Business Partners: Insurance companies or other partners when necessary to fulfill your service request.
• Legal Authorities: When required by law, court order, or government request.

Third-Party Access

We may share your information with third parties in the following circumstances:

• Service Providers: Companies that help us deliver services, process payments, or operate our website. These providers are contractually obligated to protect your information.
• Insurance Companies: When processing claims or verifying coverage for towing services.
• Law Enforcement: When required by law or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Service records may be retained for a minimum of seven (7) years as required by business and legal requirements.

Your Rights and How to Delete Your Data

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Restriction: Request that we restrict processing of your information.
• Portability: Request transfer of your information in a structured format.
• Opt-Out: Opt out of marketing communications and certain data processing activities.

To Request Deletion of Your Data

To request deletion of your personal information, please contact us using the information provided below. We will process your request within 30 days, subject to any legal obligations requiring us to retain certain information.

You can submit a data deletion request by:

• Emailing us at: contact@rustystowingservice.org
• Calling us at: +1 (562) 212-1268
• Writing to us at: 4845 Obetz Reese Rd, Columbus, OH 43207

Please include "Data Deletion Request" in the subject line and provide sufficient information to verify your identity.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: